At Lygadecor, we prioritize transparency regarding how we handle your orders once they arrive at your doorstep in Singapore. Our goal is to provide a straightforward path for resolving issues with your decorative items while maintaining a fair standard for all transactions.
This document outlines the specific steps and conditions required to facilitate a return or a refund.
The journey for any return begins with the arrival of your package. Lygadecor establishes a 30-day period for all return requests, which starts exactly on the day of delivery. This timeframe ensures you have sufficient opportunity to inspect your items and confirm they meet our quality standards. Any request initiated after this 30-day window will not be eligible for a return, replacement, or refund.
We encourage our community to open and inspect their purchases immediately upon receipt to ensure any necessary actions are taken within this designated period.
To maintain the efficiency of our operations, we clearly define which items qualify for a return. We accept requests only in cases where you receive a damaged product or an incorrect item that does not match your order.
Because we provide detailed descriptions and visuals of our decor pieces, we do not entertain returns, exchanges, or refunds based on a change of mind. We suggest that you review your interior needs and measurements before making a purchase .
Only products that arrive in a condition other than what was promised are eligible for validation. This ensures that our resources remain focused on resolving genuine logistical or manufacturing issues.
If you find that your item is damaged or incorrect, the first step is to contact our support team. Please send an email to [email protected] within the 30-day window. To help us process your request swiftly, your email should include your order number and clear evidence of the issue, such as high-quality photos of the damage or the incorrect item received.
Providing this visual proof allows our team to assess the situation immediately. Once we receive your email, we will review the evidence and provide instructions on how we will proceed with your specific case.
Once your return request is validated based on the evidence provided, we handle the logistics. Lygadecor will arrange for a courier to pick up the item directly from your address. We believe that if an error occurred on our end, the solution should not cost you anything; therefore, we arrange this pickup with no charges to the customer.
After the item reaches our facility, we take 24 hours to perform a thorough inspection of its condition. Following this inspection, we will first attempt to arrange a replacement. If the item is unavailable or the damage is beyond repair, we will then move forward with the refund process.
Since Lygadecor operates on a Cash on Delivery (COD) basis, we do not have your billing details on file. If a refund is necessary, we will contact you via email to request your bank details. We initiate all refunds through bank transfer. Once we receive your information and process the transaction on our end, it typically takes 5 to 6 business days for the amount to reflect in your bank account.
This timeline can vary slightly depending on your specific banking provider. We do not charge any restocking fees, ensuring you receive the full amount of your original purchase when a refund is granted.
For any further questions regarding these steps, our team is available from 9:00 AM to 5:00 PM SGT, Monday to Friday. We are happy to help ensure your experience with Lygadecor remains positive and clear.
Email: [email protected]
Company Name: Lygadecor
Active Hours: Monday to Friday, 9AM to 5PM, SGT