Welcome to Lygadecor. By accessing our website and placing an order, you agree to the following terms and conditions. These rules ensure a transparent and efficient relationship between our brand and our community.
Our operations are conducted with a focus on honesty and clarity, ensuring that every visitor understands their rights and obligations when interacting with our platform.
Lygadecor operates exclusively within the borders of Singapore . All services, including order placement, logistics, and customer support, are restricted to this region. We do not facilitate international shipping or accept orders from individuals located outside of Singapore at this time.
By using this site, you acknowledge that any transaction is governed by the laws and regulations of Singapore.
We aim to provide a swift transition from your screen to your home. Our standard delivery timeline is between 2 to 3 business days. This period includes 1 business day dedicated to order packaging and shipping preparations. Following this, an additional 1 to 2 business day is needed for transit. We work diligently to ensure your decorative items are handled with efficiency so they reach you in a timely manner.
Please ensure that the delivery address provided is accurate to avoid any delays in receiving your items.
To maintain simplicity, Lygadecor operates on a Cash on Delivery (COD) model only. We collect the full payment at your doorstep upon the arrival of your order. We believe in straightforward pricing; therefore, there are no hidden charges, and we do not apply any shipping costs.
The price you see on your screen during checkout is the exact amount you pay to our logistics partner. We do not require any advance payment or digital transactions at the point of order placement.
We understand that plans can shift. You may cancel your order at any time while the product is still within our facility. However, once the item has been dispatched and is in the possession of our logistics partners, the cancellation window closes.
In such cases, the delivery must be completed as scheduled. We encourage you to review your selection thoroughly before confirming your purchase to ensure it aligns with your needs.
Lygadecor provides a 30-day return policy, which begins on the day of delivery. This policy is specifically designed to address instances where you receive an incorrect item or a product that has been damaged during transit. If you encounter such an issue, please email us at [email protected].
Upon notification, we will arrange a pickup of the item at no cost to you. Once the product reaches our warehouse, we require 24 hours to inspect its condition. Following this inspection, we will arrange for a replacement of the item. In the event that the damage is beyond repair or the item is no longer available in our inventory, we will initiate a full refund.
Since we operate via COD, we do not possess your billing information. If a refund is approved, our team will contact you via email to request your bank details. Once we receive these details, we initiate the refund through a bank transfer. It typically takes 5 to 6 business days for the amount to reflect in your account, depending on your specific banking provider. Please note that we do not charge any restocking fees for returned items.
We ask our customers to be entirely sure of their purchase before placing an order. Lygadecor does not entertain returns, exchanges, or refunds due to a change of mind. Our return policy is strictly reserved for damaged or incorrect shipments. This approach allows us to maintain our efficiency and keep our services free of extra costs for everyone.
Our team is here to assist with any queries or concerns you may have regarding your experience. Our support staff is available from 9:00 AM to 5:00 PM SGT, Monday through Friday .
We are dedicated to providing clear answers and assisting you with your decorating journey. Reach out to us during these hours for prompt assistance.
These terms are designed to be fully transparent and align with standard digital advertising expectations. We prohibit any fraudulent activities or misuse of our platform. We reserve the right to refuse service or cancel orders if we suspect any breach of these terms. By continuing to use our site, you confirm your agreement to these conditions.
Email: [email protected]
Company Name: Lygadecor
Active Hours: Monday to Friday, 9AM to 5PM, SGT