Lygadecor is committed to providing a reliable and transparent delivery experience for all our customers in Singapore. As an online brand focusing on decorative items, we prioritize ensuring your orders reach you in a safe and timely manner.
This policy outlines our logistical procedures to ensure you have a clear understanding of how your purchase travels from our facility to your home.
We recognize that receiving your items promptly is a priority. Our delivery process is structured to be efficient and predictable. Once you place an order, we require 1 business day for order packaging and shipping preparations. This ensures that every piece is securely handled before it leaves our facility.
Following this preparation phase, the transit time typically takes an additional 1 to 2 business days. Consequently, your total delivery timeline is estimated at 2 to 3 business days. Please note that our logistics partners operate during standard business hours, and orders placed over the weekend or on public holidays will be processed on the following business day.
At Lygadecor, we believe in straightforward pricing. One of the core principles of our brand is to eliminate unexpected costs at the point of delivery. We do not charge any shipping or handling fees, regardless of the size or weight of your decorative items.
Furthermore, we do not apply any restocking fees for returns involving damaged or incorrect items. The price displayed on our website is the final amount you will pay upon delivery. Since we operate on a Cash on Delivery (COD) model, you simply hand the exact order total to our logistics partner when they arrive at your doorstep.
To ensure a successful delivery, we recommend being available at the provided address during the estimated delivery window. Since we operate exclusively via Cash on Delivery, a recipient must be present to provide payment and sign for the package.
If you are not home when our courier arrives, our logistics partner will typically attempt a redelivery on the next business day. You may also receive a notification or a call from the courier to coordinate a more convenient time. If multiple delivery attempts are unsuccessful, the order may be returned to our facility, and the original shipment will be considered canceled.
Your privacy is a fundamental concern for us. To facilitate the delivery of your order, we must share specific details, such as your name, shipping address, and contact number with our trusted third-party courier services. These partners are strictly authorized to use this information only for the purpose of fulfilling your delivery.
They are bound by confidentiality agreements to ensure your personal data is handled securely and in accordance with our internal privacy standards. We do not share your information with any entities for marketing purposes; it is used solely to bridge the gap between our warehouse and your home.
For further assistance, our support team is available from 9:00 AM to 5:00 PM SGT, Monday to Friday at [email protected].
Email: [email protected]
Company Name: Lygadecor
Active Hours: Monday to Friday, 9AM to 5PM, SGT